The launch of “My Britam” a suite of self-service portals which will empower clients to take control of their travel plans by allowing them to purchase insurance, manage policies, file claims, and receive instant feedback.
According to Allan Mafabi, Chief Executive Officer at Britam Insurance Company (Uganda) Ltd, “Our portals represent a significant leap forward in our digital transformation journey, and we are excited about the positive impact this will have on our clients’ and partners’ ability to manage their insurance needs.”
The insurance portal enables clients and partners to purchase insurance, manage policies, file claims, and receive instant feedback, all through a centralized online platform.
Ronald Kasolo, General Manager – Britam Asset Managers, says that “The introduction of the ‘My Britam’ portals reflects our unwavering commitment to innovation and customer-centricity, which are fundamental pillars of our company strategy. By empowering our clients, we are enhancing their experience and driving a more efficient and transparent financial services industry in Uganda.”
The investment portal, will see clients take control of their investment portfolios by providing access to investment statements, top-up options, withdrawal capabilities, and tools for detailed performance analysis.
This is the first phase of a broader rollout that will soon include Motor Insurance and other products, offering a comprehensive management experience for all types of insurance services. Banks and brokers will also be able to self-serve, improving the customer experience for both them and shared clients.
